Wufoo is a drag and drop, really easy to use form builder, it’s cloud based so there’s no software to download or instal and you won’t need a developer to create or update your forms. It also integrates directly with lots of CRMs and other online services like MailChimp and you can download your captured data in spreadsheet formats or use their online form builders to create reports.
I think this could be a really good resource for a small organisation for creating things like membership forms or surveys and questionnaires. The free version gives you 3 forms, 3 reports, 10 fields and 100 entries per month. Once you get onto the paid plans more options become available like removing ads from the confirmation page, adding file attachments (e.g. upload CV for a job or volunteer position), redirecting users to a specific page on completion of the form and password protection for private forms.
Here is the pricing plan: http://wufoo.com/signup/